Get in Touch With Us
This page is the direct line to the editorial team behind Best Online Casino UAE. Use it to flag something we have got wrong, ask about a payment route that will not work from the UAE, query a bonus term, or raise a partnership enquiry. Before you write, it is worth knowing what we can and cannot do — we are an independent comparison site, not an operator, not a regulator and not a dispute service.
Age statement: this site is for adults only. The GCGRA-licensed online product in the UAE is restricted to players aged 21 and over; every offshore site we review sets its own minimum age in its terms, which is often 18 but not always, so check the operator's own rules before registering.
Where to send your message
Email is the only channel we operate. Write to us at [email protected]. We do not run a phone line, a live chat window or social accounts, and we will never ask you for a password, a one-time code, a card number or a copy of your identity documents. Anyone contacting you in our name and asking for those things is not us.
A message that tells us the casino name, the date, the currency involved and what you expected to happen gets a useful answer far faster than one that does not. Screenshots help. If your enquiry concerns a specific bonus, quoting the exact wording from the operator's terms saves a round trip.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Correct or update a page when you show us it is wrong or out of date | Recover a withdrawal, unlock an account or overturn a casino's decision |
| Explain how a listed welcome offer's wagering, caps and expiry generally work | Negotiate bonus terms, add free spins or restore an expired promotion |
| Point you to an operator's own complaints procedure and its licensing body | Act as an arbitrator, adjudicator or regulator in any dispute |
| Signpost self-exclusion tools, deposit limits and support organisations | Give legal, tax or financial advice — consult a qualified professional |
| Answer questions about Arabic interface quality, RTL layout and support hours | Advise on evading geoblocks, payment blocks, ISP filtering or KYC checks |
That last line is firm. We will not answer questions about VPNs, workarounds for gambling merchant category code declines, or any method of obscuring your location. Nor will we help anyone reach an offshore site after registering with the GCGRA Voluntary Self-Exclusion programme.
The legal position, stated plainly before you write to us
Readers regularly email to ask whether a casino in Dubai or an online casino UAE players can use is legal. The short answer, correct as of Sep 22, 2026: the General Commercial Gaming Regulatory Authority, established in September 2023, issues commercial gaming licence categories including an Internet Gaming licence and a Sports Wagering licence. It licenses The Game LLC national lottery, the land-based project at Wynn Al Marjan Island in Ras Al Khaimah scheduled to open in September 2027, a GCGRA-licensed Abu Dhabi live dealer studio, and online gaming, where one operator has been authorised to date. The licensed online product is geolocation-restricted to players inside the UAE and limited to 21 and over.
Everything outside that perimeter remains a criminal offence under Federal Decree-Law No. 31 of 2021, the Crimes and Penalties Law, in force since January 2022. We do not state article numbers or penalty figures here because published sources disagree and we have not been able to verify them. The criminal law is federal and applies identically across all seven emirates — no emirate is more permissive than another, whatever you may read elsewhere.
Every operator listed on this site is licensed offshore, not by the GCGRA. Typical offshore gambling licences include the Curacao Gaming Authority, the Anjouan Gaming Board and the Malta Gaming Authority. None of them makes a site legal, licensed or approved in the UAE. If you email us asking us to confirm that a site we cover is permitted here, that is the answer you will receive. There is no tax on winnings in the UAE, though home-country obligations may apply to expatriate players — again, consult a qualified professional rather than us.
How we handle enquiries about the sites we rank
We are paid through affiliate commission when a reader signs up with some of the operators listed. That is how the site funds its research. Commission does not buy a position in our rankings, and we will say so again in reply if you ask. Where we recommend a paid or commissioned option anywhere on this site, that relationship exists behind it; the order is set editorially.
Ratings on this site are editorial scores assigned by our team. They are not customer-review averages and they are not the result of testing — we research operators, verify what can be verified, and mark the rest as unresolved. Advertised payout speeds are the operator's own claim, not a measured result.
Questions we get most often about the top-ranked operators
Three names generate the bulk of our inbox. Here is the substance of what we tell people, so you may not need to write at all.
AmunRa — rated 10.0
AmunRa sits at the top because its Arabic-language presentation is the most complete of the sites we have reviewed, with a right-to-left layout that holds up rather than an English template with translated strings pasted in. That matters more in this market than a headline number does. The advertised offer is a 100% welcome bonus up to $500 plus 200 free spins and 1 Bonus Crab, and the material conditions sit in the operator's own terms: a qualifying minimum deposit, wagering requirements on both the cash match and the spin winnings, a maximum bet while a bonus is active, an expiry date and a cap on what bonus winnings can be cashed out. Read those before depositing, not after. Limitation: the $500 ceiling is modest against several sites further down our table, and because balances are held in dollars or euros rather than AED, you pay a conversion spread going in and coming out.
TikiTaka — rated 9.9
TikiTaka earns its place on payment breadth for players whose UAE cards decline at gambling merchant codes — the single most common problem readers write to us about. Its published route list leans on international e-wallets and cryptocurrency rather than card rails. The offer is a 100% match bonus up to $500 plus 200 free spins, subject to the site's minimum deposit, wagering multiple, game contribution rules and bonus expiry. Limitation: Arabic support hours are narrower than the interface implies, so an overnight query may wait until the following working day, and crypto deposits carry network fees the casino does not absorb.
Cleobetra — rated 9.7
Cleobetra is here for the size and spread of its game library — slots across the volatility range, progressive jackpots, and live dealer blackjack, roulette and baccarat from the studios most readers recognise, including Evolution, Pragmatic Play, NetEnt, Play'n GO and Microgaming. The advertised welcome package is up to €1,000 plus 350 free spins, released in stages across the first deposits rather than all at once, with wagering, maximum bonus bet and cashout limits attached to each stage. Limitation: the euro denomination adds a second conversion layer for AED-funded players, and the staged structure means the headline figure is only reachable by depositing repeatedly.
Money questions we can answer by email
Nothing on this site costs you anything to read. What it costs to play is entirely a matter between you and the operator, and the mechanics are worth understanding before you ask us about a specific case.
- UAE cards and bank transfers — debit and credit card payments and domestic bank transfers are routinely declined at gambling merchant category codes. We will not suggest ways around that.
- E-wallets — Skrill and Neteller are the routes most commonly listed by offshore operators. Each applies its own fees, limits and verification steps, separate from the casino's.
- Cryptocurrency and stablecoins — often the fastest published withdrawal route, but network fees and price movement between deposit and cashout are yours to carry. Stablecoins reduce the second problem, not the first.
- Currency conversion — the dirham is pegged to the US dollar at roughly 3.67. Most offshore sites do not hold AED, so expect a spread when you fund and again when you withdraw. Ask us to explain a conversion line on your statement and we will try; ask us to reverse it and we cannot.
- Withdrawal timing and limits — processing times, daily and monthly withdrawal limits and any payment fees are set by each operator and change. Treat advertised speeds as claims.
- KYC and source-of-funds checks — identity verification is standard, and source-of-funds requests are normal at higher amounts. Delayed withdrawals most often trace back to incomplete verification. Complete it when you register rather than when you want your money.
- Records — every one of these transactions leaves a trace on a statement or a ledger. Assume it is visible.
For withdrawal disputes, exhaust the operator's own complaints procedure first and keep written records. If the licensing body named in the site's footer operates a complaints channel, that is your next step. Tell us the outcome — repeated unresolved reports about the same operator affect how we write about it.
What the sites we cover offer beyond the casino floor
Most of the operators listed here run more than one product line, and readers sometimes email about the wrong one. Alongside slots and live dealer rooms, several offer sportsbooks — which is a different licence category entirely, and in the UAE framework corresponds to the Sports Wagering licence rather than the Internet Gaming licence. Local sporting interest in fixtures at Meydan Racecourse and the Abu Dhabi Grand Prix drives a fair amount of that traffic. Some also run virtual sports, poker rooms, bingo, and separate cashback and VIP loyalty programmes with their own terms. Bonus conditions rarely transfer between product lines: a casino welcome offer will usually not apply to sports stakes, and game contribution to wagering differs sharply between slots, table games and live dealer play. If your question is about a sportsbook balance, say so in the subject line.
If your message is about gambling harm
Tell us at the top of your email and we will reply with resources rather than commentary. Practical steps available now: set deposit and loss limits inside your account, switch on reality checks, take a cooling-off period or time-out, and use the operator's own self-exclusion tool. Gambling blocking software on your devices adds a layer those tools do not.
The GCGRA Voluntary Self-Exclusion programme and the UAE Responsible Gaming Alliance apply to licensed UAE gaming and do not reach offshore sites, so registering with one does not close the others — you must exclude with each operator individually. For emotional support in the UAE, Takalam provides counselling services. Internationally, Gambling Therapy offers free online support at gamblingtherapy.org. Gambling is not income and it is not a route out of financial difficulty; if it has become one in your thinking, please use those services.
Corrections, partnerships and response times
- Corrections — send the page, the claim and the evidence. Verified corrections are made and the page's fact-check date updated. This is a fast-moving framework and reader reports are one of the ways we catch drift.
- Partnership and commercial enquiries — introduce the company, the licence it holds and the registered address of the operating company. We check casino ownership and verify licences before any listing discussion, and placement is never part of the conversation.
- Press and research — state your deadline. We will say plainly which of our findings are confirmed, which are operator advertising and which remain unresolved.
- General reader questions — anything about Arabic-speaking live dealers, RTP and slot volatility, mobile casino games and app quality, or how a specific route works from the UAE.
We aim to reply within two working days. A real person reads every message. Some questions we will decline to answer, and we will tell you why rather than ignore you.
If you landed here looking for comparison content rather than a contact address, our review of Best Non GamStop Casinos 2026 covers operators outside the UK self-exclusion scheme and the questions that raises. Otherwise, write to us — and take your time reading the terms of any offer before you act on it.
Editorial contact: Rashid Al Dhaheri. Page verified Sep 22, 2026. Legal and tax points here are general information, not advice; consult a qualified professional about your own position.